Terms of Service

01Agreement to these terms

These terms form a binding agreement between you and Rehope Rider Global Services (“Rehope Rider”, “we”, “us”) covering your use of the Rehope Rider rider app, the Rehope Rider driver app, this website and every service offered through them.

By creating an account or using the service you accept these terms. If you do not accept them, do not use Rehope Rider. Your use of the platform is also governed by our Privacy Policy.

02Eligibility and your account

• •You must be at least 18 years old to use Rehope Rider.
• •You must give accurate registration details and keep them up to date.
• •One person, one account. Do not create an account for anyone else or let anyone else use yours.
• •You are responsible for keeping your password and transaction PIN secret, and for everything done through your account.
• •Tell us immediately at support@rehoperider.com if you believe your account has been accessed without your permission.

03What Rehope Rider is

Rehope Rider is a technology platform that connects passengers and senders with independent drivers, and lets you pay for airtime, data, electricity and cable subscriptions from your Rehope Rider wallet.

We are not a transport company. Drivers on the platform are independent contractors, not our employees. We do not own or operate the vehicles and we are not a party to the transport contract between you and a driver, though we do verify driver identity and vehicle documents before a driver is approved, and we will act on safety reports.

04Rules for passengers and senders

• •Treat drivers with respect. Harassment, threats, discrimination and violence result in an immediate and permanent ban.
• •Do not send anything illegal, dangerous, perishable in a way that will spoil, or prohibited by law through the package delivery service. This includes weapons, drugs, live animals and hazardous materials.
• •You are responsible for the accuracy of the pickup and delivery details you provide.
• •Wear a seatbelt and follow reasonable safety instructions from your driver.
• •Do not damage a driver's vehicle. You may be charged for cleaning or repair costs.

05Rules for drivers

• •You must hold a valid driver's licence and all vehicle papers required by Nigerian law, and keep them current on the platform.
• •Your vehicle must be roadworthy, insured and match the details registered on your account.
• •Never drive under the influence of alcohol or drugs, and never use the app while driving.
• •Do not accept a trip you do not intend to complete, and do not cancel trips to manipulate earnings or incentives.
• •You are responsible for your own taxes and for meeting the legal requirements of operating a commercial vehicle.
• •Documents you upload must be genuine. Submitting forged documents results in permanent removal and may be reported to the authorities.

06Fares, payments and your wallet

• •Fares are calculated from distance, time, vehicle class and demand, and the estimate is shown before you confirm a trip. The final fare may differ if the route or waiting time changes.
• •Your Rehope Rider wallet can be funded through the payment methods offered in the app. Wallet funds are for use on the platform.
• •Drivers receive their earnings, less our service fee, to the payout account registered on their profile.
• •Promo codes and referral bonuses are subject to their own conditions and may be withdrawn if abused.
• •Bill payments — airtime, data, electricity, cable — are fulfilled by third-party providers. Once a payment is delivered to the provider it usually cannot be reversed. Check the number or meter details before you confirm.
• •Cancellation fees may apply where a driver has already travelled to your pickup point.

07Refunds and disputes

If something goes wrong with a trip, delivery or payment, raise it through support in the app or email support@rehoperider.com. Report fare and payment disputes within 14 days of the transaction so we can investigate while the records are fresh.

Where we find that a charge was made in error, we will refund it to your wallet or to the original payment method. Refunds for third-party bill payments depend on the provider and cannot always be recovered.

08Suspension and termination

We may suspend or permanently close an account that breaks these terms, that we reasonably believe is being used for fraud, or where continued access would put other users at risk. Where it is safe and lawful to do so, we will tell you why and give you a route to appeal.

You can stop using Rehope Rider at any time and delete your account from My Profile in the app or at rehoperider.com/delete-account. Withdraw any remaining wallet balance first: deletion is permanent and the balance cannot be recovered afterwards.

09Liability

We provide the platform with reasonable skill and care, but we do not promise that it will always be uninterrupted or error-free. To the fullest extent permitted by Nigerian law, we are not liable for indirect or consequential loss, for loss of profit, or for the acts and omissions of independent drivers or third-party payment and bill providers.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

10Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they last changed, and we will notify you in the app or by email where a change materially affects your rights. Continuing to use Rehope Rider after a change means you accept the updated terms.

11Governing law and contact

These terms are governed by the laws of the Federal Republic of Nigeria, and the Nigerian courts have jurisdiction over any dispute arising from them.

You can reach us at support@rehoperider.com for anything relating to these terms.